Refund policy

Because we sell perishable, fully cooked food, we cannot accept returns. Food safety rules mean we cannot take back or resell food once it has left our facility. That said, we stand behind every order and we will make it right if something is wrong.

If your order arrives damaged, spoiled, incorrect, or warm

your order number, and
photos of the product and the packaging.

If your whole order arrived damaged, spoiled, incorrect, or warm, we will reship it. If only part of your order was affected, we will add store credit to your Portside account for those items.

Product that arrives cold but not frozen solid is normal and safe. See our Shipping Policy.

If tracking shows delivered but you do not have your box

Contact us the same day tracking shows your order as delivered. We will review the carrier's delivery record and investigate with the carrier to find the best way to make things right.

If your order does not arrive

If your order does not arrive when expected, contact us immediately. We will investigate with the carrier to find the best way to make things right.

What we do not cover

We cannot cover product that spoils because of something outside our control, including an incorrect or incomplete shipping address, a refused or rescheduled delivery, or a box that is left unattended after the carrier marked it delivered.

Canceling a one-time order

Because we pack and ship quickly, the cancellation window is short. If you need to cancel, email us right away. Once an order has been packed or shipped, it cannot be canceled. For subscription orders, see our Cancellation Policy.

Last updated: September 27, 2026