Cancellation policy

When you build a box, you can buy it once or subscribe. A one-time box does not renew. This policy covers subscriptions.

How your subscription works

When you subscribe, you choose how often your box ships. Your subscription renews automatically on your renewal billing date. On each renewal, we charge the payment method on file for your box, plus shipping and any tax, until you cancel. Your price, including any discount, is shown in the box builder before you check out.

We will email you a reminder before each renewal.

Managing your subscription

Sign in to your customer account at portsideproteins.com with the email you used to order. From your customer portal you can change your items, change how often your box ships, skip or pause a delivery, update your payment method or shipping address, or cancel.

Make changes before your renewal billing date

Changes, skips, and cancellations must be made in your customer portal before your renewal billing date. Once a renewal has been charged, that order is being prepared and cannot be changed or canceled. If you cancel after a renewal has been charged, that order will still ship and will be your last.

Canceling

You can cancel at any time from your customer portal. There is no minimum number of orders and no cancellation fee.

Failed payments

If a renewal payment fails, we will let you know and try again. If payment keeps failing, your subscription may be paused until you update your payment method.

Price changes

If the price of your subscription changes, we will tell you before the change takes effect, and you can cancel before then.

Questions about your subscription: support@portsideproteins.com.

Last updated: September 27, 2026